FAQ

• What features does the Petway Pet Door for security screen doors offer?
  The Petway Pet Door for security screen doors features a draught-proof, transparent flap, and a 4-way locking mechanism (Door Open, Door Locked, In Only, Out Only). It is made from UV-resistant thermoplastic, ensuring durability and heat resistance. The door is available in White, Brown, and Primrose, and is suitable for cats and small dogs.

• Can I purchase a soft flap for the Petway Pet Door for security screen doors?
  Yes, while all Petway Pet Doors come with a hard flap as standard, you can purchase a soft flap for a small additional cost, depending on your preference and needs.

• Are there additional charges for installing pet doors in certain areas?
  Yes, surcharges may apply for certain areas. For example, some outer Melbourne locations may incur a small travel surcharge, while areas like Dandenong Ranges and Yarra Valley have a $50 surcharge, and Mornington Peninsula has an $80 surcharge. Some older-style doors requiring a partial frame to be built may also incur additional charges.